What does Spicy Organic do?
Spicy Organic is a company that specializes in providing high-quality, organic spices to customers. Our mission is to source the freshest and most flavorful spices from around the world, and offer them to customers at affordable prices. Our goal is to help people elevate their cooking by providing them with the best ingredients, and to make it easy for anyone to cook delicious and healthy meals at home. We also strive to promote sustainable and ethical farming practices, and to support small farmers and communities around the world. Overall, Spicy Organic aims to bring the world's best spices to your kitchen and make cooking more enjoyable.
How do I create an account?
If you have never shopped on www.spicyorganic.com, click on login button and then click on register to create an account from any desktop or mobile device. Once you create an account, you have the ability to check your order status, place items in wish list, and cancel order and more.
How do I check the status of a return?
You can check the status of your order and return either by calling our toll-free number 866-256-6772 or login to your account by selecting the “login” from the top of any page. Simply enter your email address and password to login to your account to check the order status or returns.
How do I update my name, address and/or email address on my spicyorganic.com account?
Once you logged in to your account, you will have the ability to update your name, address and your email address. Simply login to your account and click on “Address Book” to update your name and address and click on “Account Information” to update email address.
How do I return an item?
At Spicy Organic, we made the returns so easy. All you need to do is to apply the label that came with your packing slip to the outside of the package, covering the original label. Take your parcel to nearest post office or UPS locations. Based on designated return method (UPS or USPS) you can leave the package either in your mailbox or hand it to your mail carrier or drop it off at your local post office or UPS location.
When should I expect to receive credit for my return?
We normally process refund within 3 business days once we received your return parcel and processed your return after full examination to the payment method you chosen. If you have used debit/credit card, the refunds are issued immediately, however, please allow 3-5 additional business days to show the refund in your account. We will also send you a confirmation email once your return has been processed.
When can I expect to receive my order?
All orders placed is shipped the same day unless the product is out of stock where we will contact you for latest date of order delivery. Most orders in stock are shipped 3-7 business days from order date in case of standard delivery and 3 -5 business days in case of express delivery.
Do you ship to an APO or FPO address?
Currently we are not able to ship or deliver parcels to P.O. boxes or FPO addresses.
How do I ship an item to someone else?
During check out time, you will have the ability to select either ship to the billing address or ship to a different address other than billing address. Simply click on “Ship To” box to enter shipping address.
What payment options are available?
We accept all major credit cards including MasterCard, American Express, Visa, Discover and Dinners Club and all debit cards with Visa or Master Card logo.
We also accept payment thru PayPal. You will need to create an account with PayPal in order to pay by PayPal.
What are organic spices?
Organic spices are spices that are grown and processed without the use of synthetic pesticides, fertilizers, or genetically modified organisms (GMOs). They are also not irradiated or treated with any chemical preservatives.
Organic spices are grown using sustainable farming practices and are certified by various organizations to meet specific standards for organic production. They are considered to be healthier and more environmentally friendly than conventionally grown spices. Additionally, organic spices are also known to have a stronger aroma and taste compared to non-organic spices.
Are the facilities where you process and package your spices free of soy, dairy, eggs, peanuts and tree nuts?
Spicy Organic takes great care in ensuring that our processing and packaging facilities are free of soy, dairy, eggs, peanuts, and tree nuts. We have strict allergen control measures in place and regularly test and inspect our facilities to ensure they meet our high standards. Additionally, we source our spices from suppliers who also have strict allergen control protocols in place. We take the safety and well-being of our customers very seriously and are committed to providing high-quality, safe products.
Are your organics spices, herbs & seasoning blends gluten-free?
Yes, most of our organic spices, herbs, and seasoning blends are gluten-free and processed in a facility that does not process any gluten-containing products
What is the percentage of curcumin in your organic turmeric?
The percentage of curcumin in our organic turmeric varies depending on the batch, but on average it falls between 2-6%. However, we do not test every batch for curcumin percentage as it is not a standard practice in the industry. We can assure you that our organic turmeric is of the highest quality and purity.
Where do your herbs & spices come from?
Our herbs and spices come from a variety of sources, all of which are carefully vetted to ensure they meet our strict quality standards. We work with farmers and suppliers from around the world to bring you the best quality, organic spices. We are committed to sourcing our products from sustainable, fair trade farms and are always looking for new and innovative ways to support small-scale farmers and communities..
Why are my spices different in aroma, color or taste than the previous time I ordered?
There are a few factors that can cause differences in the aroma, color, or taste of spices. One of the main factors is the crop and the time of year it was harvested. Spices can vary depending on the growing conditions and the climate, which can affect the aroma, color, and taste. Additionally, the age of the spices can also play a role. Spices lose their potency over time, so if you have had the spices for a while, it's possible that they are not as fresh as they were before.
Another factor to consider is how the spices were stored. Spices should be stored in a cool, dry place, away from light and moisture to maintain their quality. If the spices were not stored properly, this can cause changes in the aroma, color, and taste.
Lastly, sometimes suppliers change or for various reasons certain products are not available and the store has to source from a different supplier.
However, if you’re not satisfied with the quality or have any concerns or questions, please get in touch with us.
The organic onion and garlic I bought is clumping up. Is it out of date?
Don’t worry, this is not a problem or a sign that your product has deteriorated. As our spices don’t contain any caking agents, clumping can occur naturally. Keep it in a cool dry place to avoid this as much as possible.
Do you add salt or sugar to your spices?
No, we don't add any salt, sugar or other sweeteners to our spices. All their flavor and aroma are entirely natural.
What’s the expiration date for your products?
Our spices and herbs usually have a shelf life of 2 years (or 24 months) from the date of packaging as we don’t use preservatives or irradiation to extend their shelf life. This is clearly printed on each package and if you follow the storage instructions and keep them in a cool, dry place the likelihood that they will last for the duration of this period is highly increased. They might not be as robust and lose some of their aroma and taste over time, but they will still be safe for consumption. They may become a bit less potent over time, but they are perfectly safe to consume.